FAQ: Orders
GENERAL
+ Who is Giesswein?
PRODUCTS
+ I am not sure which size I need. Where can I get more information?
ORDERS
+ What should I do if I haven't received a confirmation email after my purchase?
PayPal payment
When you choose to pay with PayPal, you’ll be directed to the PayPal website at the end of your ordering process. When this happens, just log into your PayPal account and confirm the payment. Afterwards, you’ll get an order confirmation both on our website and via email.
Credit cards
We accept the following credit cards: Visa, MasterCard and American Express.
If you’re paying with Visa or MasterCard, you might be given a “confirmation form” to fill out from your credit card company—e.g. Verified by Visa or MasterCard SecureCode. In this case, please complete the info and authorize the payment. You must confirm the payment in order to be taken to our “order confirmation page,” and for your order to be processed.
SHIPPING
+ Do you offer free delivery?
RETURNS
+ Can I return my Giesswein product for an exchange or refund?
CARING FOR YOUR PRODUCTS
+ How do I wash Giesswein products?